Job Title

we are looking for a dynamic and people-focused team leader to guide, mentor, and inspire our crc team. the ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.key responsibilities;lead and manage a team of tele-callers, ensuring daily productivity & quality.monitor performance (conversion, reachability, and customer satisfaction).provide coaching, feedback, and motivation to team members.ensure 100% compliance with process and reporting requirements.coordinate with quality, training, and management teams for smooth operations.handle escalations and ensure timely resolution.what were looking for;minimum 2 years of experience in a call center as a team leaderstrong communication & leadership skills.goal-oriented with a problem-solving mindset.familiarity with microsoft excel and reporting practices.what we offer;attractive salary + performance incentives.growth opportunities within the organization.a supportive and professional work environment.recognition programs and employee engagement activities.Experience 1 Years No. of Openings 1 Education Any Bachelor Degree Role BPO Team Leader Industry Type Call Centre / BPO / KPO / ITES / LPO Gender ( Male / Female ) Job Country India Type of Job Full Time Work Location Type Work from Office Face interview location Popular Vehicles & Services Ltd. 2nd Floor, Aboobakkar building, Above Fatima Supermarket, Near Jama