Job Title

Our Client: Two -wheeler manufacturing Industry, Position: Territory Service Manager Experience : 2-10 Years Locations : Raipur Chattisgarh, Kanpur Uttar Pradesh, Anantapur andhra pradesh Dealer Business: a) Improve service business of dealer. b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability. 2. Improve PSF Score: a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention. b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours. c) Improve the capability level of dealer s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer satisfaction, updating the mechanics knowledge through Competitor model training. 3. Product Quality a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers