Job Title

Company Overview GREATBELL HR Consultancy Services PVT LTD is a prominent player in the Human Resources Services industry, specializing in technical and hospitality manpower recruitment. With its headquarter in Cochin, Kerala, and a tight-knit team of 2-10 employees, the company collaborates with around 500 companies across India. For more details, visit our website at . Job Overview We are seeking a Senior General Manager to oversee operations across multiple locations including Idukki, Ernakulam, Kannur, Kozhikode, Thiruvananthapuram, and Thrissur. This is a full-time position requiring 7 to 10 years of work experience. The role demands strategic leadership to enhance business growth, operational efficiency, and customer satisfaction in line with company objectives. Qualifications and Skills Minimum 7 years of experience in a managerial role within the hospitality industry, demonstrating strong leadership skills. Expertise in handling day-to-day operations of a hotel (Mandatory skill). Proven experience in creating and managing hotel budgets including forecasting revenue and expenses (Mandatory skill). Ability to handle guest complaints effectively, ensuring high levels of customer satisfaction (Mandatory skill). Competence in planning and executing marketing campaigns to promote hotel services. Strong communication skills coupled with the ability to report to higher levels of management. Analytical mindset with the capability to assess and improve operational processes. Ability to work under pressure and meet tight deadlines while maintaining a focus on achieving business goals. Roles and Responsibilities Oversee daily operations and provide direction to the hotel management team to ensure smooth functioning. Create and manage operational budgets, including revenue forecasting and monitoring expenses. Ensure guest satisfaction by addressing complaints efficiently and implementing customer service improvements. Plan and implement marketing strategies to enhance the hotel's market presence and attract more guests. Maintain strong professional relationships with higher management, providing regular updates and reporting. Supervise and motivate staff to deliver quality service, implementing training and development programs as needed. Develop and implement policies and procedures to enhance operational efficiency. Monitor industry trends to ensure the hotel remains competitive and innovates in service offerings.