Job Title

Job DescriptionWe are seeking a dynamic and customer-focused F&B Executive to join our team at Grand Mercure Mysore, India. As an F&B Executive, you will play a crucial role in ensuring exceptional dining experiences for our guests while overseeing the day-to-day operations of our food and beverage outlets. Coordinate and supervise opening and closing duties, ensuring all settings meet our high standards Assist management in supervising junior team members and casual labor, ensuring tasks are completed efficiently and to departmental standards Manage restaurant reservations, including taking bookings, handling cancellations, and reconfirming reservations Take food and beverage orders, accommodating guest preferences and dietary requirements Deliver exceptional food and beverage service in accordance with established standards and procedures Implement upselling techniques to maximize sales revenue and promote other dining venues when appropriate Maintain a personalized approach to service by remembering individual patron preferences Ensure compliance with food safety and hygiene standards (HACCP) Handle guest complaints and comments professionally and efficiently, reporting any issues to management Oversee assigned work stations and assist in outlet operations in the absence of management Collaborate with other F&B outlets during peak times or as required Contribute to the continuous improvement of service standards and operational efficiency QualificationsProven experience in food and beverage service, preferably in a supervisory role In-depth knowledge of food and beverage service standards and practices Strong leadership and team management skills Excellent customer service skills with a focus on creating memorable dining experiences Proficiency in reservation management systems and point-of-sale (POS) software Thorough understanding of food safety and hygiene standards (HACCP) Demonstrated ability to upsell and maximize revenue Strong problem-solving skills and ability to handle guest complaints effectively Excellent communication skills, both verbal and written Detail-oriented with strong organizational abilities Flexibility to work various shifts, including evenings, weekends, and holidays Ability to thrive in a fast-paced, high-pressure environment Knowledge of local and international cuisine and beverage trends (preferred) Hospitality management degree or relevant certification (preferred) Fluency in English; knowledge of additional languages is a plus