Job Title

•Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations • Monitor the daily in scan and out scan of shipments and related paperwork • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc • Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times • Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, tele-interaction& overall monitoring of staff wise productivity • Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback • Ensure timely and correct data capture for all pickups • Ensure timely deposit of the cash sales amount collected to accounts • Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments • Monitor and review operations processes on sorting and bagging of shipments • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff • Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement • Monitor Net Service Levels and take corrective actions, if any • Support sales in bills distribution & collections • Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team