Job Title

Job Title: International Banking Voice Process (AML/KYC)Company: TeleperformanceLocation: Malad, Mumbai (On-site)Salary: Up to ₹7.0 LPA (Depending on experience & interview performance)Shift: Rotational Shifts (24/7 environment; 5-day work week)Job SummaryWe are looking for a highly skilled professional with a strong background in Banking Operations to join our International Voice Process. The ideal candidate will possess deep domain knowledge in Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols.In this role, you will interact with global clients, ensuring all banking relationships and transactions comply with international regulatory standards while providing a seamless customer experience.Key Responsibilities• Customer Verification: Conduct inbound/outbound voice interactions with international clients to perform identity verification and due diligence.• Compliance Monitoring: Review and analyze customer documentation (KYC) to ensure adherence to global banking regulations and internal policies.• Risk Assessment: Identify high-risk profiles and perform Enhanced Due Diligence (EDD) where necessary.• Fraud Detection: Monitor transaction patterns for suspicious activities and escalate potential money laundering risks (AML) to the compliance team.• Stakeholder Communication: Clearly explain complex compliance requirements and documentation requests to customers in a professional, empathetic manner.• Case Management: Maintain accurate records of investigations, customer interactions, and compliance checks in the banking CRM. Candidate Requirements• Experience: Minimum 2-8 years of experience in an International Voice Process within the Banking or Financial Services (BFSI) sector.• Domain Knowledge: Hands-on experience with AML, KYC, CDD (Customer Due Diligence), and US/UK/Global banking regulations.• Communication: Exceptional verbal and written English communication skills (C1/C2 level preferred).• Education: Graduate in any stream (Commerce or Finance background is a significant plus).• Technical Skills: Proficiency in MS Office (Excel) and experience with banking CRM tools (e.g., Actimize, Mantas, or Oracle FCCM).• Flexibility: Must be comfortable working in a rotational shift environment, including night shifts. Benefits & Perks• Competitive salary up to ₹7.0 LPA.• Free home pick-up and drop (within transport boundaries).• Comprehensive Health and Life Insurance.• Dynamic work culture with global career growth opportunities