Job Title

Enterprise DNS & DHCP Operations Engineer -L1Role Purpose The L1 Enterprise DNS & DHCP Operations Engineer will be responsible forday-to-day monitoring, basic configuration, and operational supportof enterprise DNS (BIND & Microsoft AD DNS) and DHCP services. The role focuses onservice availability, routine changes, documentation, and escalation to L2/L3 teams when required .Key Responsibilities DNS Operations (BIND & AD DNS) Monitor DNS services and servers using enterprise monitoring tools (e.g., HPOM or equivalent). Perform routine DNS record management: A, AAAA, CNAME, MX, TXT, SRV, PTR, NS records. Create and manage DNS zones onMaster and Slave serversas per approved requests. Configure and maintain DNS forwarders and zone delegations. Support IP address changes and FQDN updates following approved change procedures. Validate DNS resolution, replication, and zone transfers. Take scheduled backups of DNS configuration files on master and slave servers. Assist application and infrastructure teams with DNS-related requests and troubleshooting.DHCP Operations Monitor DHCP services and scope utilization. Assist in creation and modification of DHCP scopes, reservations, and exclusions (as per SOP). Support IP allocation issues and escalate capacity risks to senior teams. Maintain DHCP documentation and address management records.Linux & Server Operations Perform basic Linux server administration tasks: Monitoring disk space, CPU, memory, and service health. Assist with OS patching, compliance checks, and upgrades under guidance. Support scheduled backups, restore validation, and DR readiness. Execute standard operational tasks using documented SOPs.Monitoring, Reporting & Documentation Maintain daily operational checklists for DNS and DHCP services. Prepare weekly and monthly operational reports (uptime, changes, incidents). Update Standard Operating Procedures (SOPs) and operational runbooks. Follow ITIL-based incident, change, and problem management processes.Support & Coordination Provide support to internal teams during planned activities (including after office hours when required). Participate in on-call or shift rotations as defined by operations. Escalate incidents promptly to L2/L3 teams with clear diagnostics and logs.Required Skills & Qualifications Technical Skills Basic understanding ofDNS concepts and architecture . Hands-on exposure to: BIND DNS Microsoft AD DNS DHCP services Familiarity with Linux (preferably RHEL or compatible distributions). Understanding of networking fundamentals: TCP/IP, subnets, DNS, DHCP, firewalls. Experience with monitoring tools (HPOM or similar). Basic exposure to backup and restore procedures.Soft Skills Good communication and coordination skills. Ability to follow defined processes and SOPs strictly. Willingness to learn and work under guidance. Strong attention to detail and documentation discipline. Ability to work in shifts and handle after-hours support when required.Experience & Education Experience: 0–2 years of experience in IT Infrastructure Operations Freshers with strong fundamentals may be considered Education: Bachelor’s degree or diploma in Computer Science, IT, or related fieldWork Environment Enterprise production environment supportingcritical business services . May requireafter-hours or weekend supportduring maintenance windows or incidents. Strict adherence to change management, security, and audit requirements.