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Job Title: Specialist - Product SupportAbout Department:Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved throughticketing system.Position Purpose :Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.Preferred Functional Knowledge:- Indian Payroll Knowledge - Excellent Written & Verbal Communication - Experience into Customer SupportKey Responsibility:- Support clients on phone, email or remote support tools in using and deriving maximum value from the application - Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value - Proactively build strong customer relationships - Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner - Solutionize either through configurations or workarounds to address client specific requirements - Develop competence in the use of all the information systems used in implementation of the application - Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support processTools experience if any:Experience in GreytHR & FreshdeskBenefits:- Excellent Opportunity to be involved in high impact work and progressive learning environment. - Great team members energy filled work environment. - Competitive salary.