Job Title

Role OverviewThe Centre Head will be responsible for complete ownership of an entire workspace/building, ensuring seamless day-to-day operations, exceptional member experience, and strong financial performance.This role is a senior leadership position and requires managing multiple teams including community leads, facility and maintenance teams, vendors, and cross-functional stakeholders. The Centre Head will act as the single point of accountability for operations, profitability, compliance, and reporting for the assigned location(s).Key ResponsibilitiesOperations Management- Own end-to-end operations of the entire workspace/building. - Ensure smooth daily functioning with minimal downtime. - Develop and execute operational strategies aligned with business goals. - Implement and standardize SOPs to maintain consistency and efficiency.Facility & Vendor Management- Oversee building maintenance, infrastructure, safety, and utilities. - Manage vendors including housekeeping, security, maintenance, and service partners. - Negotiate contracts, monitor SLAs, and ensure service quality. - Ensure compliance with statutory, safety, and legal requirements. - Member Experience & Community Operations. - Drive a strong member-first culture across the workspace. - Ensure a seamless member journey from onboarding to daily operations. - Collaborate with community and sales teams to address feedback and improve retention. - Conduct regular audits and walkthroughs to ensure brand and service standards.Team Leadership- Lead and manage community leads, facility managers, and operations teams. - Set performance goals, track KPIs, and ensure accountability. - Build a culture of ownership, collaboration, and problem-solving. - Coach and develop team members for long-term growth.Financial Ownership & Reporting- Own operational budgets and P&L management for the building. - Track occupancy, revenue, expenses, and profitability. - Drive cost optimization initiatives without compromising service quality. - Prepare and present detailed operational and financial reports to leadership.Growth & Expansion Support- Support new workspace launches and operational rollouts. - Coordinate with design, projects, marketing, and technology teams. - Implement scalable systems to support future growth.Technology & Systems- Use operational and facility management tools for tracking and reporting. - Identify opportunities to leverage technology for efficiency and member experience.Requirements- 8–12 years of experience in operations leadership roles. - Preferred background: Coworking, Managed Office Spaces, Hospitality, Commercial Real Estate, or Facility Management. - Experience managing large properties or multi-team operations. - Strong exposure to vendor management, facility operations, and building maintenance. - Proven experience in budgeting, cost control, and P&L management. - Excellent communication and stakeholder management skills. - Hands-on, ownership-driven leader with strategic thinking ability. - Fluency in English is mandatory. - Kannada language proficiency is mandatory. - Tulu or other local languages are an added advantage.