Job Title

Job DescriptionWe are looking for an experienced Client Services Manager / Team Leader – International E-commerce to manage global clients, lead service delivery teams, and ensure high customer satisfaction across international markets.Key Responsibilities- Manage end-to-end client relationships for international e-commerce accounts - Act as the primary point of contact for global clients (US/UK/Europe) - Lead, mentor, and manage a team of client service executives - Ensure SLA/KPI adherence and service quality - Handle escalations and drive quick resolution - Coordinate with internal teams (operations, tech, finance) - Prepare performance reports, dashboards, and client reviews - Identify process improvements and upsell/cross-sell opportunities - Ensure compliance with international service standardsRequired Skills & Qualifications- 5+ years of experience in Client Services / Account Management - Mandatory experience in International E-commerce / BPO / Customer Operations - Proven team handling experience (minimum 5–10 members) - Strong communication skills (verbal & written) - Experience working with international clients (US/UK time zones) - Knowledge of CRM tools, reporting, and SLA management - Graduation mandatory (MBA preferred)Nice to Have- Experience with Shopify, Amazon, Magento, or other e-commerce platforms - Exposure to international logistics, order management, or payments - Process improvement / Six Sigma exposure