Job Title

What you will do- Own the execution of ISO 27001 and Cyber Essentials compliance activities - Ensure security policies and procedures are followed across the infrastructure and support teams - Set clear expectations, track performance and hold team members accountable for delivery - Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure, compliance and cyber issues - Manage vendor relationships and contracts where relevant to operational delivery - Out of hours work to support global teams when required - Track and report on SLAs, KPIs and operational metrics - Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud & On-Premises) are secure to make sure IT infrastructure remains available and 'fit for purpose' - Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues - Infrastructure innovation, in line with business plans and software development - Own and execute patching, maintenance and housekeeping schedules for all infrastructure - Own the execution and testing of BCP and DR plans, conducting regular tests and documenting outcomes - Ensure security compliance of the IT infrastructure by carrying out remedial actions as requiredWhat we are looking for- Proven experience leading and managing IT Infrastructure and Operations teams - Solid technical experience in supporting Microsoft server infrastructure (hardware and software), Microsoft Copilot 365, Azure and hybrid environments - Experience coordinating BCP/DR testing and maintain operational readiness - Strong track record showing team accountability and driving work to completion - Excellent organisational skills able to track multiple workstreams and priorities - Willingness to work out of hours when required to support a global team - Direct experience with compliance frameworks, particularly ISO 27001 - Be able to demonstrate advanced networking skills - Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds - Knowledge of Microsoft Dynamics 365 F&O or equivalent - Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes - IT Project Management desirable - Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary - Experience in cybersecurity is desirable - Familiarity with Azure DevOPs practices is desirable