Job Title: Customer Service – Order Management ManagerJob Summary:We are looking for an experienced Order Management Manager to lead the Order Entry and O2C process for US customers. The role involves managing a team, handling purchase orders, ensuring accurate order processing, and maintaining customer satisfaction.Key Responsibilities:- Manage and lead the Order Entry / Customer Service team - Handle end-to-end Order-to-Cash (O2C) process - Verify and process customer Purchase Orders - Support US customers during US business hours - Maintain orders using Salesforce, Rootstock, Softeon, or similar tools - Create reports and dashboards using Salesforce and ExcelRequired Skills & Experience:- 10+ years of total experience with 2+ years in team management - Strong knowledge of Order-to-Cash (O2C) and order processing - Experience working with US customers - Hands-on experience with Salesforce / Rootstock / Softeon - Strong Excel and reporting skills - Excellent communication skills
Job Title
Manager Order Management