Job Title

Customer Success Associate – B2B SaaSLocation: BengaluruExperience: 1-4 yearsWork Mode: Monday to Saturday, OnsiteCompensation: 6-8 LPA (Including PF and PGDM monthly fees of ₹6,666)Eligibility Criteria- This role is only for graduates (postgraduate candidates should not apply). - You must have exceptional spoken and written English communication skills. - Pursuing the PGDM program along with this job is mandatory and non-negotiable.Want to build a career in Customer Success, SaaS, and Client Relationship Management?About Buildesk:Buildesk is a fast-growing PropTech SaaS company helping real estate developers and channel partners digitize their operations.Our platform powers:- Marketing Automation - Sales CRM - ERP (Procurement & Finance) - Channel Partner & Vendor Management - Customer & Broker AppsYour Role as Customer Success Manager:You will be the primary owner of customer success—from onboarding to renewal—ensuring clients see measurable business value from Buildesk.What You’ll Do:- Own client onboarding & implementation, including product setup, configuration, and training - Act as a trusted advisor, understanding customer workflows across sales, marketing, procurement, and finance - Drive product adoption, retention, renewals, and account growth - Identify upsell and cross-sell opportunities within existing accounts - Serve as the first escalation point for client issues and work closely with product & support teams - Track account health, usage, and customer satisfaction, sharing insights with leadership and product teamsWhat We’re Looking For:- 2–5 years of experience in Customer Success / Account Management / Client Servicing - Strong exposure to B2B SaaS, ERP, or CRM products - Excellent communication, stakeholder management, and presentation skills - Ability to manage multiple accounts and priorities simultaneously - Comfortable working with CRM tools, Excel, and reporting dashboardsWhy Join Buildesk?- Work on a scaled SaaS product with real enterprise impact - Own accounts end-to-end, not just support tickets - High visibility role with product, leadership, and revenue teams - Strong growth path toward Senior CSM / Account Lead / CS OpsPlease feel free to share your resume at