Job Title

Reimagining how India builds — one click at a time.Building the next big disruption in e-commerce: brick by digital brickWe are a new-age B2B e-commerce platform transforming how India buys and sells construction materials. Our digital ecosystem connects contractors, retailers, and suppliers, offering speed, transparency, choice, and reliability. Contractors and retailers gain access to a wide range of quality materials, credit options, and tracked deliveries, while suppliers expand their network and sales pan-India. Operating in 375+ cities across 25 states, we are one of India’s fastest-growing construction B2B platforms and have also launched private-label tiles, plywood, and sanitaryware for buyers.We’re on a mission to organize and digitalize India’s ₹7 lakh crore construction procurement market, where only about 1% of transactions are digital today. The goal is to build a more connected, efficient, and technology-driven future for the entire industry.Backed by the Aditya Birla Group, a global Fortune 500 conglomerate with a strong presence in manufacturing construction and finishing materials, and 140,000+ employees across 36 countries, we bring the best of both worlds: the agility of a startup and the stability of a legacy leader.Our Vision? To become the most trusted B2B ecommerce platform in the country powered by digital efficiency, competitive prices and vast assortments.Job PurposeBirla Pivot Team Leader role focuses on driving day-to-day operational excellence across customer onboarding, order processing, logistics coordination, and service delivery. The role involves managing a team of Operation Executives ensuring adherence to defined SLAs, optimizing TATs, minimizing errors, and ensuring superior customer experience. This position demands strong process governance, cross-functional coordination (Sales, CX, Finance, credit and logistics), and data-backed decision-making to achieve operational efficiency and business targets.Key Accountabilities & Support ActionsTeam Management- Handle a team of Operations Executives to ensure seamless order fulfillment and buyer / seller lifecycle management. - Anticipates workload for effective planning and adjusts team rosters to ensure optimal resource allocation and floor availability based on demand - Conduct daily huddles to track team performance.Process Management- Monitor daily process KPIs including order punching, TAT adherence, error %, compliance %, and rejection rate. - Ensure strict adherence to SOPs and compliance standards across all operational checkpoints. - Collaborate with cross-functional teams to enable smooth and efficient supply chain execution. - Identify and resolve operational challenges through data driven insights and root-cause analysis. - Recommend and implement process improvements and cost optimization initiatives. - Update and maintain SOPs in line with evolving business requirements.Governance & Reporting- Drive productivity and quality metrics across team members. - Ensure audit readiness through accurate documentation and process adherence. - Publish weekly MIS / dashboards covering KPIs and improvement areas. - Identify process gaps and propose automation or system enhancements.People Development- Coach and mentor team members to build capabilities and drive performance improvement. - Conduct training sessions on new processes, tools, and policies to enhance team proficiency. - Foster a culture of accountability, collaboration, and continuous improvement within the team. - Create a positive and motivating work environment by recognizing contributions, empowering individuals, valuing diversity, and leading by example.Qualifications & Skills- Graduate / Postgraduate (preferably in Business, Operations, or Supply Chain). - 4–7 years of experience in Operations, preferably in B2B / e-commerce / logistics domains. - Prior experience in team handling and process improvement initiatives.