Job Title

Position OverviewThe Front Desk Ambassador will have the primary responsibilities to provide day-to-day consistentperformance and fulfill the important role this position has within the company. The Front DeskAmbassador makes the first impression to vendors, clients and anyone who walks through our doors.You must reflect a positive and professional image in appearance, facial expressions and voiceinflections, both over the phone and in-person, welcoming visitors and helping Alkami employees;treating all with equal importance. Everyone who visits Alkami, be it a visitor or employee, should feel welcomed.Key Responsibilities & Duties:● Maintain the front lobby logistics including, opening and closing office, signing visitors inand out, with a consistent presence between 8:15 am and 5:30pm daily● Replace the oldest newspapers on the waiting area table with the newest (which will be lefton the Alkami front doors or on your desk; turn on the lights, raise the window shades andfollow the same steps to close the office (lower shades, turn off lights)● Answer phones/greet incoming people - Answering and transferring calls, returning voicemessages; greet visitors with a smile, ensuring they sign in and contacting their pointperson via Slack or telephone; answering questions visitors may have by providing aconcierge type service when needed● Assist with client visits to ensure we are prepared when they arrive (may require arrivingprior to 8:15am on occasion)● Maintain lobby and lobby desk in a clean and orderly manner; report any cleaning issues toGranite and other vendors as appropriate. Follow all cleaning procedures and protocols tomaintain a clean and safe environment per state regulations and internal processes on adaily basis and especially during any pandemic or other natural disasters● COVID Responsibilities include checking floors twice a day; compare correspondingreports, Reservation Log, Envoy, Access Door Report to verify all Alkamist who have visited the office each day and on the weekends. Inform Alkamist about Envoy if not signedin with the Front Desk or EBC conference room.Report repeat offenders to Facilities &HR. Ensure Front Desk counter and lounge seating areas are clean and sanitizedthroughout the day as visitors come and go on a daily basis at all times.● Maintain Vault current with Alkamists headshot photos and clients● Adhere to all emergency procedures and maintain Fire Warden List● Manage the visitor badge systems to ensure we are meeting the best in class securitypractices, and keeping Alkami secure (such as maintaining temporary badges log,completing quarterly access badges audit for Granite Properties, running access cardreports and monitoring check in/out process, checking security system for alerts and orissues, and being able to check cameras and download recordings for HR/Legal)● Manage the visitor management module within iOffice● Maintain dock storage in a clean and organized manner● Shipping & Receiving Responsibilities include but not limited to the following: Maintainmailroom area in a clean and organized manner; picking up US Mail from lockbox, sortingall incoming mail and packages; assist with notifying employees of packages delivered andensure packages are picked up in a timely manner; ensure that the Shipping andReceiving policy is adhered to by Alkamists; FedEx Management - will create all packingslips and send packages for entire company; will assist with shipping all materials viaFedEx for newly hired Alkamists; will utilize Pitney Bowes mailing when needed forshipping instead of FedEx and will assist with preparing Disc Packages for shipping andcorrespond with Executive Assistants when needed about mail via Slack● Corporate Uber Account - Provide Uber services when requested by visitors/remoteemployees● Use the online Granite portal to schedule meeting conference rooms for large meetingswhen additional conference space is needed; will work with Executive Assistants andManagers to obtain conference room requirements.● Use our internal ticketing systems (JIRA and landlord system) to submit maintenance andHVAC work orders and ensure access is granted for employees to the gym and parkinggarage; and process business card orders● Triage the Facilities request within the internal ticketing system● Daily Lunch duties involve taking a lunch list to Murphy’s Deli; Collect previous receipt andturn into Sr. Facilities Manager for expense reporting● Assist with maintaining and managing the vendor’s list● Maintain lost and found; at some point donate forgotten items● Facilities Support - Provide support for the Facilities Manager as assigned● Employee Relations - Order gifts for life events related to employees.● Other duties as assignedQualifications:● Experience working in a front office handling receptionist responsibilities● Proficient with Microsoft Office Suite● Professional appearance to include Alkami logo attire (to be provided)● Solid communication skills both written and verbal