Job Title

Position: MTO Operations ExecutiveCompany: PalmonasLocation: MumbaiType: Full-time, On-siteRole OverviewWe are looking for a proactive MTO Operations Executive to manage and execute Make-to-Order (MTO) operations across retail and corporate orders. The role involves close coordination with sales, production, and logistics teams to ensure timely order fulfillment with high accuracy and quality.Key Responsibilities- Handle end-to-end MTO order processing from order confirmation to final dispatch. - Coordinate with sales and retail teams for order details, customisations, and timelines. - Follow up with vendors/manufacturers for production status and delivery schedules. - Track order status and TAT (Turnaround Time) for all MTO orders. - Ensure accurate documentation and MIS reporting for MTO operations. - Coordinate with QC and logistics for final checks and dispatch. - Resolve order-related issues and ensure customer satisfaction. - Maintain records of custom orders, alterations, and special requirements.Requirements- Graduate in Operations, Supply Chain, or related field. - 1–3 years of experience in operations / order management / supply chain (retail, jewellery, fashion, or e-commerce preferred). - Strong working knowledge of Excel / Google Sheets. - Good communication and coordination skills. - Ability to handle multiple orders and work in a fast-paced environment. - Attention to detail and ownership mindset.