Job Title

SystemsPlus is hiring for NOC manager.Location :: Pune - Koregaon Park.Hybrid work model.Exp :: 8 yr+JOB SUMMARY:The Manager Network Operations Center (NOC) serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to resolution (MTTR) and improving operational efficiency across client environments.SUMMARY OF ESSENTIAL JOB FUNCTIONS:• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.• Perform intermediate troubleshooting including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation.• Execute recurring maintenance and health check procedures as defined in operational runbooks.• Maintain and update documentation for tools, systems, and incident response processes.• Assist with coordination during incidents, communicating clearly with stakeholders and providing status updates.• Identify patterns in recurring issues and propose operational or alerting improvements.• Take ownership of recurring Tier 1 issues, providing feedback to engineering leadership on patterns and potential automation opportunities.• Contribute to refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers.• Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.REQUIRED SKILLS AND EXPERIENCE:• Minimum 2 years managing a team• IT support or NOC experience with proven ability to resolve issues without escalation.• Proficiency in Windows administration (user management, service troubleshooting, log review).• Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis.• Working knowledge with infrastructure monitoring tools (e.g. LogicMonitor, SolarWinds, Auvik)• Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred.• Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks.• Comfortable using command-line interfaces and performing basic diagnostics.• Strong understanding of ticketing systems, lifecycle management, and escalation protocols.• Basic knowledge of ITIL practices related to incident, service request, and change management.• Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers.• Experience working in a 24/7 operations or shift-based environment.EDUCATION/CERTIFICATION:• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).• Industry certifications such as CompTIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals.• Certifications such as CompTIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent strongly preferred.• ITIL Foundations certification or equivalent service management training preferred.Interested candidate share CV on vinayak.kalal@