Job Title

Role OverviewThe Vice President – Banking Operations & Financial Inclusion will be responsible for providing strategic leadership and operational oversight for large-scale banking, financial inclusion, and doorstep banking (DSB) initiatives across multiple geographies. The role demands strong expertise in operations management, CRM, compliance, stakeholder management, and team leadership, with a proven track record of delivering high-impact projects in collaboration with Public Sector Banks, RRBs, and regulatory bodies.Key ResponsibilitiesStrategic Leadership & Governance- Define and execute the overall strategy for Financial Inclusion, DSB, and allied banking projects aligned with organizational growth objectives. - Provide leadership oversight across multi-state operations, ensuring scalability, efficiency, and regulatory compliance. - Drive governance frameworks, SOPs, and performance metrics across projects.Operations & Program Management- Oversee end-to-end execution of Financial Inclusion (FI), DSB, PMJDY, E-KYC, PM SVANidhi, SSS, and other government/bank-led initiatives. - Ensure delivery of services within defined SLAs, TATs, and quality benchmarks. - Monitor CSP/BC network performance including transaction volumes, GTV, account activations, and service adoption.Team Leadership & Capability Building- Lead large cross-functional teams including regional managers, project heads, operations, audit, and field teams. - Drive leadership development, training frameworks, and succession planning. - Establish a high-performance culture focused on accountability, customer experience, and results.Banking Partnerships & Stakeholder Management- Act as the senior escalation and relationship owner for Public Sector Banks, RRBs, alliance partners, and government stakeholders. - Strengthen strategic partnerships to expand business opportunities and ensure long-term engagement. - Represent the organization in bank reviews, audits, and governance meetings.Business Development & Growth- Identify and onboard new banking partnerships, franchises, and projects across geographies. - Support proposal development, RFP responses, and commercial negotiations. - Drive revenue growth through expansion of FI, DSB, and digital banking services.Customer Experience & CRM Excellence- Champion customer-centric strategies to enhance satisfaction, retention, and service quality. - Oversee grievance redressal frameworks and ensure timely resolution of escalations. - Leverage CRM insights and data analytics to improve service design and delivery.Compliance, Risk & Audit Oversight- Ensure adherence to RBI guidelines, bank policies, internal controls, and audit requirements. - Oversee internal and external audits, risk assessments, and corrective action plans. - Proactively identify operational and compliance risks and drive mitigation strategies.MIS, Analytics & Reporting- Review executive dashboards, MIS, and performance reports for leadership and board-level reviews. - Utilize data-driven insights to guide strategic decisions and operational improvements.Key Skills & Competencies- Strategic & Operational Leadership - Banking Operations & Financial Inclusion Expertise - Stakeholder & Government Liaison - Business Development & Partnership Management - Large Team & Multi-State Operations Management - Compliance, Risk & Audit Governance - CRM, Customer Experience & Process Optimization - Data Analysis, MIS & Executive Reporting - Strong communication, negotiation & presentation skillsEducational Qualification- Graduation in any discipline