The Real Time Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call/Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assignedSkills and Qualifications: Must have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous RTA /Work Force Management experience required- Interested candidate can share their resume to -rupali.devlekar.C@
Job Title
Realtime Analyst-senior analyst