Job Title

Role OverviewLead end-to-end business process transitions across Finance, Supply Chain, and other enterprise functions—from opportunity identification and solution design through transition execution, governance, cutover, and hypercare. Drive predictable delivery, risk-managed execution, stakeholder alignment, and measurable benefits realization in a global shared services (GBS/GCC) context. This role involves leading complex transition projects, ensuring minimal disruption to business operations, and optimizing service delivery.Key Responsibilities1. Transition Planning & Execution- Partner with business and functional leaders to identify transition opportunities; perform due diligence and discovery. - Develop solution options (operating model, scope, SLAs/OLAs, location strategy, FTE sizing, automation/analytics levers). - Produce transition proposals and business cases, including timeline, cost, benefits, and risk profile.2. Program & Project Leadership- Define transition methodology (phases, deliverables, gates) and sign-offs; build RACI, governance cadence, and reporting architecture. - Plan knowledge transfer (KT) strategy—curriculum, trainers/trainees, assessments, shadow/reverse shadow. - Establish readiness plans: IT & access, controls/compliance (e.g., SOX for Finance), data migration, BCP, and service readiness. - Own integrated program plan (milestones, dependencies, resources); run PMO governance—RAID, change control, decisions log, actions tracker. - Prepare and present executive-ready SteerCo updates: status, insights, risks/mitigations, financials, benefits. - Ensure interlock across Operations, IT, HR/Talent, Compliance, Finance, and Business stakeholders.3. Stakeholder Engagement- Map stakeholders; maintain a crisp communication plan across SteerCo, WIP forums, and business reviews. - Influence without authority; manage expectations and drive alignment across global, cross-functional teams.4. Governance & Compliance- Establish and maintain governance frameworks for transition programs. - Ensure adherence to organizational policies, cybersecurity standards, and regulatory requirements throughout the transition process.5. Knowledge Management- Develop and implement knowledge transfer plans to ensure continuity of operations post-transition. - Maintain documentation repositories, transition playbooks, and training materials for scalability and future use.6. Change Management & Adoption- Drive change management initiatives to support adoption of new processes, tools, and governance models. - Execute change initiatives, fostering acceptance and minimizing resistance from impacted teams.7. Transition Execution- Lead day-to-day transition delivery across multiple workstreams/towers: Finance (P2P/O2C/R2R/FP&A), Supply Chain (Plan/Source/Make/Deliver), and other processes (e.g., HR services, Customer Ops). - Manage cutover planning and runbook, stabilization/hypercare, and formal handover to operations with sign-offs.8. Risk Management- Identify and manage operational, regulatory, and transition risks; maintain risk registers and mitigation plans. - Drive quality gates (tollgates) with evidence packs; ensure audit readiness and documentation hygiene/version control.9. Benefit Realization- Baseline current state; define targets (cost, productivity, quality, SLA adherence). - Track and validate benefits realization; implement continuous improvement (Lean/Six Sigma) post-transition.10. Tools & Data- Maintain automated dashboards and governance packs using Excel/Power BI; leverage Teams/SharePoint, MS Project/Jira/Smartsheet where applicable. - Ensure data integrity, traceability, and transparency in reporting.Skills RequirementTechnical & Functional- Proven delivery of multi-tower transitions in Finance (P2P, O2C, R2R, FP&A) and Supply Chain (Plan/Source/Make/Deliver/Logistics); exposure to additional functions (e.g., HR Operations, Customer Service) is a plus. - Familiarity with controls (e.g., SOX for Finance), policy compliance, and service management practices (SLAs/OLAs).Leadership & Behavioral- Stakeholder Engagement – Ability to influence and manage senior global stakeholders across IT and business functions. - Change Management – Expertise in driving adoption of new processes and systems with minimal resistance. - Analytical Problem-Solving – Strong capability to analyze complex IT landscapes and propose optimized solutions. - Communication Skills – Clear, concise, and persuasive communication across diverse cultural and organizational contexts.Transition & PM Leadership:- End-to-end transition leadership: discovery → solution design → KT → cutover → hypercare → handover. - Strong program management: integrated planning, RAID, change control, cross-functional orchestration. - Risk management and governance discipline with executive stakeholder engagement.Tools & Analytical:- Advanced Excel (Power Query, Pivot, complex formulas; VBA is a plus) and PowerPoint (storytelling, exec packs). - Power BI (preferred), MS Project/Jira/Smartsheet, Visio/Lucidchart for process mapping. - Evidence of data-driven decision-making and benefits tracking.Leadership- Global Delivery Experience – Prior experience in managing transitions across multiple geographies and time zones. - Process Optimization – Ability to streamline IT processes for efficiency and scalability. - Agile/Hybrid Delivery Models – Familiarity with Agile principles for IT projects.Qualifications & ExperienceEducation- Bachelor’s/Master’s in Business, Engineering, Commerce, or related field. - Certifications: PMP/PRINCE2, Lean Six Sigma (Green Belt), Agile/Scrum (foundational), Prosci/Change Management (plus).Experience- 8+ years of experience in program/project management, with at least 3–5 years in transition or transformation roles. - Proven track record of leading large-scale transitions involving multiple geographies and systems. - Experience in stakeholder management at senior leadership level and working in a global, multicultural environment. - Strong background in governance, compliance, and risk management for projects. - Exposure to shared services environments or Global Capability Centers (GCCs). - Experience with automation, digital enablement, and process optimization initiatives.