Job Title

Company ProfileFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.Job location :BangalorePosition :Assistant Manager/Manager-Operations-Process: International Telecom Process- Mandatory*Division : International Customer Service-BPORole & Responsibilities:- Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department - Maintain daily, weekly and monthly production reports - Drive customer experience metrics - Meet all key SLAs and KPIs - Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects - Provide recommendations for strategies and process improvements to add value to teams and clients - Coordinate with other internal support teams to ensure seamless production by the operations teamExperience - 7 to 10 years experience (Telecom domain experience mandatory)Education - Graduation mandatoryLooking only for Diversity profilesKnowledge and Skills- Good Analytical and Logical Skills - Good knowledge of MS Office - Team Leading Skills - Mentoring and motivating skills. - Coaching and feedback skills. - Positive attitude - Flexibility to work in shifts - Confident - Energetic and Enthusiastic⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ email addresses.Contact detailsPadmapriya ShekarEmail- padmapriya.shekar1@