Job RequirementsRole/ Job Title: Training Manager – Retail LiabilitiesFunction/ Department: Retail LiabilitiesJob Purpose:Responsible for quality training, developing knowledge & enhancing capabilities of RMs, also to provide guidance & mentorship to individuals to achieve desired goals.Roles & Responsibilities:- Responsible for quality training, developing knowledge & enhancing capabilities of RM, also to provide guidance & mentorship to individuals to achieve desired goals - Ensuring quality customer engagement by RMs and making continuous effort to improve same by adopting industry best practices. - Liaising with other product leadership teams (on-ground) to be informed on latest product developments and train RM teams accordingly - Devising various approaches such as Role Plays, Pitches and adopting industry best practices to enhance peer learning among RMs - Incumbent is Responsible for monitoring engagement quality - sales and processes followed by RMs in the region - Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring RM adoption of same - Manage and reduce attrition rate among RMs by following industry best practices. - Incumbent is responsible to ensure that RMs are well trained - on product & behavioral parameters and follow the processes as laid down within the bank’s audit and compliance framework. - Responsible to ensure RM Channel is efficient and drive efficiencies from the team. Also, responsible to ensure high motivation level in teams. - Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. - Attract and retain best-in-class talent for RM's in the zone. - Monitor and achieve key parameters like reduce attrition rates and make necessary improvements. - Share continuous feedback and suggestions with Senior Management to enhance the Channel's performance.Educational Qualifications:Graduation: Bachelor of Commerce () / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)Post-Graduation: Master of Business Administration (MBA) / Master of Commerce () / Master of Arts (MA)Experience: 2-5 years of relevant experience.
Job Title
Training Manager