Job Title

JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:- Analytical Skills - - Identifies and resolves problems. - Demonstrates high attention to detail - Demonstrates strong math aptitude. - Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions. - Strong aptitude for understanding and analyzing large amounts of data from multiple sources. - Recognizes trends in quality, rework, and production metrics and escalates appropriately. - Interprets basic operational reports to support daily decision making. - Communication Skills – - Writes clearly and informatively. Edits work for spelling and grammar. - Presents organized and thorough information and data appropriate for intended audience. - Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures. - Communicates expectations clearly and holds team members accountable. - Maintains professionalism in challenging or emotional situations. - Time Management Skills - - Demonstrates follow-up skills. - Provides timely and professional support to all internal/external customers and vendors. - Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. - Manages shifting priorities and high-volume days without loss of accuracy. - Leadership Skills (for Supervisor) - Effective organizational, leadership and presentation skills. - Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees. - Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the organization. - Holds team members accountable to standards consistently and professionally. - Addresses performance and behavioral issues promptly and with appropriate documentation. - Other - - Self-motivated. - Team-oriented. Consults with Team members and management as needed to complete assigned responsibilities. - Works with minimal supervision. - Establishes and maintains effective, collaborative work relationships both internally and externally. - Maintains strict confidentiality. - Maintains emotional composure during conflict, escalations, or high-pressure moments. - Demonstrates personal accountability and ownership of results.