Job Title

What You Will Do:- Manage and grow existing customer relationships in Emerging Business vertical, by identifying opportunities for upselling, cross-selling, and deepening engagement - Develop strategies for expanding existing customer accounts within emerging market categories, focusing on long-term partnerships - Consistently achieve revenue targets through customer retention, account expansion, and driving additional business from existing customers in line with team/organizational objectives - Maintain regular communication with existing clients, ensuring satisfaction and resolving any issues to maintain strong relationships - Build and manage a pipeline for account expansion by identifying growth opportunities within existing accounts - Collaborate with customers to identify new use cases and tailor solutions to meet their evolving needs, driving long-term value - Establish best practices and operating procedures for customer retention, relationship management, and account expansion - Keep updated on market trends, customer pain points, and competitor actions that may impact current customer relationships and growth opportunitiesWhat You Will Need:- 4-6 years of relevant experience in account management, up-selling, and cross-selling, with a background in Payment Gateway Sales (Mandate) - Experience in product-focused sales and an organized approach to work - Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements - Strong business acumen and product expertise