Job Title

Key Responsibilities:- Application Support & Operations - Lead L2/L3 support activities for SAP Success Factors modules such as Employee Central, Onboarding - Analyse, troubleshoot, and resolve complex system issues, defects, and integration failures. - Manage incident, problem, and change requests in line with SLAs and ITSM processes. - Coordinate with IT support for product issues and escalation management. - Ensure system availability, performance, and data integrity. Enhancements & Continuous Improvement - Evaluate enhancement requests and provide functional impact analysis. - Design and implement configuration changes, minor enhancements, and fixes.• Support quarterly SAP Success Factors release management, including impact assessment, regression testing, and stakeholder communication. - Identify opportunities for process optimization and automation within Success Factors. - Stakeholder & Client Management - Act as a key functional contact for HR, IT, and business stakeholders. - Conduct regular service reviews and communicate support metrics and system updates. - Advise stakeholders on best practices, system capabilities, and compliance requirements. Required Skills & Competencies Functional & Technical Skills - Strong hands-on experience supporting SAP Success Factors (Employee central and Onboarding) - Expertise in Employee Central support is highly preferred. - Knowledge of Success Factors integrations - Experience with data corrections, imports/exports, and reporting tools. Professional & Leadership Skills - Strong problem-solving and analytical abilities. - Excellent communication and stakeholder management skills. - Ability to manage priorities in a high-volume support environment. - Experience mentoring and guiding support analysts and consultants.