Job Title

Inbound Officer – Kotak 811 (Kotak Mahindra Bank)Location: Neptune Elements, Thane WestEmployment Type: Full-TimePayroll: Directly on Kotak Mahindra Bank PayrollJob Summary:-Kotak Mahindra Bank is seeking dynamic and customer-focused Inbound Officers for its Kotak 811 Digital Banking division. The role involves handling inbound customer interactions, providing exceptional service, explaining digital banking products, and driving cross-selling opportunities while ensuring high customer satisfaction.Key Responsibilities:-- Handle inbound customer calls related to Kotak 811 accounts and digital banking services - Clearly explain product features, benefits, and usage of Kotak 811 and associated services - Provide effective customer support (75%) and cross-selling of banking products (25%) - Resolve customer queries and complaints in a timely and professional manner - Maintain accurate customer records and ensure proper follow-ups - Adhere to banking compliance, service quality standards, and internal processes - Achieve assigned service and sales targets - Work in a 24/7 rotational shift environment, including weekends and holidaysEligibility Criteria:-- Education: Graduate (Any Discipline) - Experience: Minimum 6 months of relevant experience (No freshers) - Age Limit: 18 to 32 years - Communication: Excellent verbal communication skills in English - Career Gap: No employment gaps exceeding 6 monthsShift & Working Conditions:-- Rotational shifts, including Sundays and holidays - 8 rotational weekly offs per month - For female candidates: Shift timing between 7:00 AM to 8:00 PMCompensation:-- CTC: Up to ₹4,00,000 per annum - Final compensation will depend on interview performance and experienceInterested candidates can share their CVs on WhatsApp on the number belowContact Us: HR Shivam - 7030024963