Job Title

Hiring Now: Team Leader for BPO operationsLocation: Malad, MumbaiIndustry: Domestic BPO (Inbound calling Process)Work Mode: Work from Office | Day Rotational ShiftsExperience: 2-5 YearsSalary : 5 to 5.5 LpaEducation: Any Graduate⚡ Immediate Joiner RequiredResponsibilities-* Customer Service, Customer Support, and Customer Service Management skills* Experience in achieving and maintaining high levels of Customer Satisfaction* Excellent verbal and written Communication skills* Experienced in Customer Service-Inbound Voice Support* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.Send your resume to: lipika.palo@