Job Title

Hi,We are hiring for one of our client based in Mumbai.Job Titles: Junior Support EngineerExperience : FreshersSalary Bracket : Upto 2 LPALocation : Kandivali west MumbaiKey Responsibilities:-Technical Support: Provide first-level support to resolve customer issuesvia email, chat, remote access and phone.* Issue Diagnosis: Troubleshoot and diagnose software issues and checkenvironmental issues which is causing smooth functioning of application.* Documentation: Record, track, and document support requests andresolutions using the tracking sheet system.* Escalation: Escalate unresolved issues to senior engineers or relevantteams.* Knowledge Sharing: Assist in creating and maintaining technicaldocumentation and FAQs.* Training: Support internal staff with basic training and application usageguidance.Qualifications and Skills -* Education: Bachelor’s degree / MSC BSC in Computers / InformationTechnology.Technical Knowledge:-* Basic understanding of operating systems (Windows, Linux, macOS).* Familiarity with networking concepts (TCP/IP, DNS, VPN).* Knowledge of SQL / Sqlite Database.* Knowledge of PLC / Controller / SCADA etc will be an added advantage.* Knowledge of .net will be an added advantage.