Job Title

Job Title: Sr. Officer - ITCompany: GIA Apparels, Aqaba, JordanDepartment: IT - InfraJob Purpose:To support and maintain the company’s IT infrastructure by providing technical assistance, managing networks and systems, and ensuring smooth daily IT operations.Key Responsibilities:- Maintain a ticketing system for logging and tracking support requests to ensure timely resolution. - Manage and maintain network infrastructure and communication systems. - Assist in planning and executing IT projects and system upgrades. - Assist in the setup and maintenance of Network, CCTV, access control systems, and security solutions. - Set up and configure new computer systems, ensuring all necessary software and security updates are applied. - Manage user accounts, permissions, and access control. - Participate in IT system upgrades, migrations, and deployment projects. - Provide technical assistance to end-users by troubleshooting hardware, software, and network issues. - Provide technical support for enterprise applications and operating systems. - Diagnose and resolve computer performance issues, application errors, and connectivity problems. - Monitor and maintain the performance of desktops, laptops, printers, and other IT peripherals. - Ensure efficient stock management of IT accessories and replacement parts. - Coordinate repair and replacement processes for faulty or outdated equipment. - Maintain accurate records of IT assets, ensuring proper documentation and tagging. - Support IT store operations, including inventory tracking and equipment distribution. - Document IT processes, project activities, and troubleshooting stepsQualifications & Skills:- Education: Degree/Diploma in related field. - Experience: 2 years of relevant experience - Soft Skills: - Strong attention to detail and accuracy. - Good communication and organizational skills. - Ability to work under pressure and meet deadlines.