About CompanyConcentrix is a technology-enabled global business services company specializing in customer engagement and business performance. With more than 4,00,000 staff, Concentrix is present across 40 countries and six continents. We are considered as a category leader in the CXM (Customer Experience Management) Services. You may please visit the Role - NOCLocation - Bangalore / Gurgaon/ PuneExperience: 2- 5 YearsMode of Work - HybridShift Timings- US Shift timingsNotice Period: Immediate to 15 Days maxJDDuties and Responsibilities:- Support a follow-the-sun operations center strategy to monitor and troubleshoot networks, servers, applications, and core infrastructure using tools such as Solarwinds, Microsoft 365 Platform, Pagerduty and other monitoring platforms to ensure 24/7 uptime for business-critical systems and applications - Perform daily system monitoring, verifying the integrity and availability of all hardware, server and storage resources, systems and key processes; reviewing system and application logs, and verifying completion of scheduled jobs such as backups - Perform daily operational network & system infrastructure checks and balances for Production environments - Assist with administering and gathering required components and documentation of annual compliance audits - Perform diagnostics by retrieving performance statistics on networks from symplr’s network infrastructure and cloud operations - Execute & coordinate on-call escalations for 24x7x365 infrastructure & hosted environments - Initiate incident management & response with structured escalation levels for Production issues - Monitor various portals, applications and monitoring consoles to maintain availability & performance metrics - Maintain network and systems preventive maintenance logging efforts to ensure network and data integrity - Provide capacity planning metrics on production infrastructure for forecasting purposes - Update and maintain procedural documentation for accuracy - Monitor Security portals for case intake and triage and follow specific investigation and escalation procedures.Skills Required:- Understanding of intermediate to advanced administration of monitoring tools sets used to enterprise systems and applications - Ability to work with different time schedules when peers and escalation staff will be located throughout a global environment - Knowledge of computer and/or network security systems, applications, procedures and techniques - Ability to understand troubleshooting and maintenance of networks and related hardware and software - Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment - Ability to analyze infrastructure issues and escalate to appropriate resources according to established SLAs - Ability to follow detailed procedural documentation and execute pre-defined play book processes based off flow chart logic - Excellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnel - Attention to detail and organized - Ability to work independently and as part of a teamInterested candidate can share CV on Vivek.kaul@
Job Title
Network Operations Technician