Job Title

Admissions Counsellor (Individual Contributor)Please paste the below mentioned message just above Location headingImportant:Interested and eligible candidates are requested to submit their application through the Google Form link provided.Application link: Bengaluru | Work from OfficeAbout upGrad School of Technology:upGrad School of Technology (uGSoT) is a next-generation undergraduate technology institution focused on strong academic foundations, real-world outcomes, and long-term career success.Admissions at uGSoT is a high-involvement, consultative function. It requires thoughtful, ethical engagement with both students and parents, helping them make informed decisions about one of the most important investments of their lives.Role Overview:The Admissions Counsellor is an individual contributor role responsible for owning end-to-end admissions conversations and driving conversions across the funnel through credible counselling, clarity, and follow-through.This is not a people-management role.You will be accountable for your own pipeline, outcomes, and the quality of experience delivered to students and parents.Key Responsibilities:1. End-to-End Admissions Counselling- Own student and parent conversations from first contact to enrollment - Conduct detailed need-assessment and eligibility discussions - Explain programs, outcomes, timelines, and policies with clarity and honesty - Guide families through application, offer, and enrollment decisions2. Funnel & Conversion Ownership- Own individual conversion metrics across: - Lead → Application - Offer → Acceptance (O2A) - Acceptance → Enrollment - Proactively manage: - Stalled cases - Fence-sitters - High-intent and high-risk leads - Ensure timely follow-ups aligned with admissions cycles and deadlines3. High-Quality Parent & Student Experience- Handle parent conversations with maturity and confidence - Address concerns around ROI, outcomes, and long-term career pathways - Maintain a consultative tone focused on fit, not pressure - Escalate complex cases appropriately when required4. Process Discipline & CRM Hygiene- Maintain accurate and timely CRM updates - Follow admissions policies, communication standards, and compliance norms - Ensure clean documentation across applications, offers, and enrollments5. Ethics, Professionalism & Ownership- Uphold ethical admissions standards at all times - Take ownership of outcomes, learnings, and continuous improvement - Collaborate with peers and managers to share best practicesIdeal Candidate Profile:- 1–3 years of experience in: - Admissions counselling - Education sales - Inside sales (high-ticket, consultative) - Strong experience in parent-facing conversations is highly preferred - Experience with structured funnels, targets, and CRMs is requiredWhat We’re Looking For:- Strong communication and listening skills - Ability to explain complex programs simply and honestly - Comfort with targets without compromising integrity - High ownership mindset and process discipline