Job Title

Engineering Manager Reach Platform | Bangalore About Reach Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time. Website:the Role Engineering Managers at Reach aretechnical leaders with sharp business acumenwho build high-velocity teams while maintaining engineering excellence. You'll report to the VP of Service Delivery and work closely with our co-founder team on strategic decisions.What Makes This Role DifferentDirect Business Impact:Your technical decisions affect client revenue and our platform economics Speed + Quality:Ship fast without breaking things - we maintain 99.9% uptime for production MVNOs Strategic Influence:Present to clients, shape product roadmap, drive make-vs-buy decisionsWe're looking for someone who can code-review a pull request in the morning and present a technical roadmap to a Fortune 500 client in the afternoon.A Day in the LifeSprint planning with India team across 3 engineering pods Architecture review for new real-time billing module Client escalation call (US Timezone) - translate technical constraints into business solutions Co-founder review - present Q1 delivery forecast with risk mitigation Code review + mentoring session with senior engineersRoles and ResponsibilitiesTeam Leadership & DeliveryBuild and Lead High-Performing Teams:Build and lead 7-10 engineers across 3-4 pods to build and scale highly reliable, secure, and performant systems throughout the product development lifecycle Own Delivery Metrics:Maintain >95% on-time delivery rate with defined quality gates. Zero P1 bugs in production launches Predict and Prevent:Surface blockers 2 sprints ahead, not during sprint review. Escalate fast with proposed solutions Client Commitments:Treat go-live dates as non-negotiable. Build buffer into plans, not excuses into timelines Quality Gates:Implement automated testing coverage >80%. Ensure availability, reliability and scalability as per defined SLAs Business & Strategic ThinkingRevenue Impact:Understand how your technical decisions affect client economics and our platform margins. Contribute to pricing strategy discussions Build vs. Buy Decisions:Make pragmatic decisions between custom builds and third-party integrations with clear ROI analysis Product & Roadmap Influence:Understand and influence the product and business roadmap. Build consensus with all stakeholders Client Escalations:Jump on calls within 30 minutes for P1 issues. Translate technical complexity into business language clients understand Cross-Functional Collaboration:Work daily with Finance (revenue forecasts), Design (UX decisions), DevOps (infrastructure costs), Content (documentation) to streamline operations Technical LeadershipHands-On Technical Leader:Roll up sleeves to debug critical production issues or unblock teams on complex problems. Drive adherence to best practices and architectural guidelines Technology Roadmap:Contribute and influence the technology roadmap as part of the tech leadership team. Research emerging technologies and propose adoption where relevant Metrics-Driven Decisions:Make decisions based on data from Datadog, New Relic, Looker - not gut feel. Set actionable goals in the form of OKRs Engineering Excellence:Drive a results-driven engineering culture with strong bias for action. Prioritize speed without compromising quality Talent Development:Hire, mentor, and coach the best engineering and management talent. Hold team accountable for meeting high standards backed by metrics Requirements Education & Experience 1.Premium Institution:B.Tech/M.Tech from IIT, IIIT, NIT, BITS, VIT or equivalent premier institution 2.Experience:Minimum 11+ years with at least 3-4 years managing managers (not just individual contributors) Technical & Leadership Acumen 3.Track Record:Strong technical & product acumen with proven track record of building and leading multiple engineering teams of strong Software Engineers, Engineering Managers & Project Managers 4.Platform Experience:Demonstrated experience with building and delivering internet-scale products/services in one or more platforms: Native mobile (Android/iOS), Web (Angular/React/NodeJS), Backend (Java/GoLang) 5.Distributed Systems:Experience with building distributed systems and microservices architecture in the Cloud (AWS/Azure/GCP) with exposure to Java, Dropwizard/SpringBoot, Kafka, DynamoDB, MongoDB, Redis, Elastic Search, MySQL, ELK 6.System Design Fundamentals:Strong fundamentals in system design/architecture, object-oriented concepts, design patterns and non-functional requirements Business AcumenBusiness Outcomes:Proven track record of translating technical roadmaps into business outcomes (revenue growth, cost reduction, market expansion) Executive Presence:Experience presenting to C-level executives and enterprise clients with ability to articulate complex technical concepts in business terms Strategic Thinking:Proven experience with directly interacting with Business/Product/Ops leaders in defining/influencing/delivering the roadmap into tangible and measurable outcomes ROI-Driven Decisions:Demonstrated ability to make build-vs-buy decisions with ROI justification Execution ExcellenceDelivery Track Record:Proven track record of maintaining >90% on-time delivery in fast-paced environments Full Product Lifecycle:Exposure to complete product lifecycle including design, development, testing, deployment (CI/CD), monitoring and maintenance Hands-On Problem Solving:Comfortable to roll up sleeves and dive deep into business dashboards (Looker/Metabase) and system monitoring dashboards (New Relic, Datadog) to assess system health Escalation Management:Experience managing client escalations and turning them into process improvements Project Management Principles:Strong project management fundamentals - you know the difference between blocker and dependency Culture FitStartup DNA:Self-driven, comfortable with fast-paced, agile, always-on, highly ambiguous startup environment with customer obsession Ownership Mindset:We seek very high levels of ownership. Going beyond your role & contributing to making the organization better is an expectation, not a bonus Communication:Excellent written and verbal communication skills with ability to articulate and present to all levels in the organization in a precise and concise manner Nice-to-HavesTelecom/MVNO Domain:Understanding of eSIM, HLR/HSS, billing systems, or wireless service delivery platforms Global Team Experience:Exposure to managing global teams (US, Canada, India) and async collaboration Scale Experience:Experience supporting platforms processing millions of transactions per day Open Source Contributions:Active contributions to open-source projects or technical thought leadership What We OfferStrategic Impact:Direct influence on product roadmap and company strategy through co-founder review meetings Learning Curve:Learn telecom domain while building scalable SaaS. Opportunity to present at industry conferences Rapid Growth:Fast-scaling startup where your decisions today shape the company tomorrow Global Exposure:Interact with Fortune 500 clients and enterprise CTOs across US, CanadaLocation: Bangalore Ready to make an impact? We're looking for leaders who don't wait for clarity—they create it.