Who Are We (Robotics is a Bangalore based Agri-tech company centered at AI, Computer Vision, and Robotics, revolutionizing the way farming is undertaken in India and the world. Our mission is simple – Building accessible and reliable robots for sustainable farming.Key Responsibilities:Incident Management:- Detecting, diagnosing, and resolving issues quickly to minimize user impact.Issue Analysis- Perform first-level troubleshooting of user-reported issues by analyzing system functionality and reviewing historical data to identify root causes and determine resolution or escalation paths.Proactive Monitoring:- Implementing and maintaining monitoring solutions to identify potential problems before they escalate.Performance Optimization:- Analyzing system performance, identifying bottlenecks, and implementing improvements.Automation:- Automating repetitive tasks and processes to improve efficiency and reduce manual errors.Post-Incident Reviews:- Conducting thorough reviews of incidents to learn from mistakes and prevent future occurrences.Collaboration:- Working closely with development, operations, and other teams to ensure system reliability.Documentation:- Creating and maintaining clear and concise documentation for systems and processes.Skills and Qualifications:- Deep knowledge in handling Ticketing, CRM & Post Sales Support suites like Zoho/Salesforce/HubSpot or other equivalent suites - Demonstrated ability in deeply understanding system functionality, troubleshooting issues based on your understanding, and thinking from the user's shoes. - Standard proficiency in one or more programming languages, such as Python, Java, C++. - Experience in using and managing cloud telephony services such as ZoomPhone - Familiarity with monitoring tools and techniques. - Excellent problem-solving and troubleshooting skills. - Strong communication and collaboration skills. - Experience in ERP, Inventory Management and Hardware - Standard knowledge of MS Excel/Google SheetsWork Location – HQ, Indiranagar, Bangalore (Hybrid Work)Experience - 3-6 yrsWorking hours - US business hours (Pacific Time), 6 days a week (6pm to 3am IST)Location : Indiranagar, Bangalore
Job Title
Application Reliability Engineer