Greetings from Tata Consultancy Services!!We are hiring forService Management Lead !!Experience:10-15 years Location:Chennai Required Technical Skillset: ITSM process Lead, ticket lifecycle mastery, SLA control, scheduling/dispatch, stakeholder communications, ServiceNow/JSM/Remedy proficiency, operational reporting Coordinate end‑to‑end IT service delivery across Incident/Request/Knowledge and Change calendars; own scheduling, dispatch, and customer communications. Ensure data quality and audit readiness in ITSM tools; drive knowledge article creation and CSI initiatives Collaborate with internal teams and vendors to unblock work, optimize technician utilization, and improve customer outcomes. Monitor SLA/OLA performance; publish dashboards and escalate risks early; support major incidents and PIR actions. Date of Interview:14-Jan-2026(Wednesday) Mode of Interview:VirtualTCS Eligibility Criteria: BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification. Only Full-Time courses would be considered. Candidates who have attended TCS interview in the last 1 month need not apply
Job Title
Service Management Specialist