Job Title

Expereince : 5 - 9 YearsWork Location : HyderabadRole Summary:-The Nutanix Administrator will be responsible for end-to-end operations of Nutanix HCI platforms across multiple enterprise customers managed by Cloud4C. The role focuses on SLA-driven incident management, proactive monitoring, upgrades, optimization, and customer communication, ensuring high availability and performance of critical workloads.Key ResponsibilitiesManaged Services Operations- Provide operational support for Nutanix environments under defined SLAs - Handle incident, problem, and change management via ITSM tools - Perform shift handovers, daily health checks, and operational reporting - Act as escalation point for L1 support teamsNutanix HCI Administration- Manage Nutanix AOS, AHV, Prism Element & Prism Central - Perform VM provisioning, snapshot management, cloning, and lifecycle operations - Execute LCM upgrades (AOS, AHV, firmware, BIOS) in production environments - Conduct capacity planning and performance optimizationMulti-Tenant & Customer Environment Support- Support multiple customer clusters simultaneously - Adhere to customer-specific SOPs, SLAs, and compliance requirements - Participate in customer bridge calls, incident reviews, and RCA discussions - Provide technical inputs for service improvement initiativesIncident, Problem & RCA Management- Troubleshoot cluster failures, storage latency, VM performance issues - Perform root cause analysis (RCA) and preventive actions - Coordinate with Nutanix TAC, OEMs, and internal teams - Ensure timely closure of tickets with proper documentationBackup, DR & Business Continuity- Manage DR solutions (Leap, Near-Sync, Metro Availability) - Support and monitor backup integrations (Veeam, HYCU, Commvault, etc.) - Perform DR drills and failover/failback activities - Ensure compliance with RPO/RTO commitmentsMonitoring, Automation & Continuous Improvement- Proactively monitor environments using Prism Central & third-party tools - Automate routine tasks using Calm, APIs, PowerShell/Python - Create and maintain runbooks, SOPs, and knowledge base articles - Identify opportunities to reduce incidents and improve operational efficiencyMandatory Technical Skills- Strong hands-on experience with Nutanix AHV & AOS - Expertise in Prism Element & Prism Central - Solid understanding of virtualization, storage, and networking - Experience in production support environments - Knowledge of Windows & Linux VM administrationGood to Have- Experience in Managed Services / MSP / Cloud Operations - VMware to AHV migration experience - Exposure to hybrid cloud environments - Automation & scripting skillsCertifications (Preferred)- Nutanix Certified Professional (NCP) - Nutanix Certified Advanced Professional (NCAP) - ITIL Foundation (added advantage)