About Saxon.AISaxon.AI is an enterprise AI company helping organizations drive real business outcomes using data, analytics, and AI-led solutions.Saxon AI is looking for Client Service Partner/ Technical Account Manager. The objective of this role is to be embedded within strategic client accounts, act as the client’s primary technical sounding board, and convert day-to-day business and technology challenges into well-structured solution opportunities by working closely with internal teams.Role: Client Partner/Technical Account ManagerLocation: Mumbai (Remote)What You Will Do- Be physically present within assigned client accounts and operate as an extension of the client’s team - Build deep working relationships with IT, business, operations, and leadership stakeholders - Proactively observe and identify day-to-day operational and technology challenges - Structure ambiguous issues into clear problem statements and solution hypotheses - Act as a sounding board for client ideas, constraints, and roadmap discussions - Take problems to a conceptual solution stage before engaging internal teams - Collaborate with internal teams to shape practical, implementable solutions - Support pre-sales conversations through technical clarity and solution articulation - Leverage stakeholder-mapping and research inputs to strengthen account intelligence - Drive account growth through relevance, consistency, and trustExperience & Profile- 10+ years of experience in technology, consulting, solutioning, or domain-focused roles - Strong technical foundation (enterprise IT, data platforms, AI, applications, manufacturing or pharma systems) - Prior experience in client-facing technical roles (pre-sales, consulting, solution architect, technical account management) - Ability to operate effectively in ambiguous, unstructured environments - Strong analytical thinking and problem-structuring capability - Comfortable engaging with senior client stakeholders - Exposure to pharma, manufacturing, or supply-chain environments is a strong advantageIdeal Persona- Thinks like an engineer, engages like a consultant - Curious, grounded, and hands-on - Enjoys solving new problems every day - Builds credibility through insight and execution—not persuasion - Seen by clients as a problem owner, not a vendor representativeSuccess in This Role Looks Like- Being recognized as a trusted technical advisor within client accounts - Regularly uncovering and shaping high-impact problem statements - Driving organic account expansion through trust and relevance - Becoming indispensable to both the client and internal solution teams
Job Title
Business Solutions Specialist