Job Title

We are seeking an experienced Senior Associate - Client Servicing to join our advertising team.The ideal candidate will have a proven track record of managing and growing clientrelationships, along with experience in managing and leading account teams.Responsibilities:- Serve as the primary point of contact for clients throughout website project lifecycles. - Gather and document client requirements including scope, functionalities, design preferences, and technical specifications. - Coordinate with internal teams such as UI/UX, development, QA, content, and project management to ensure smooth execution. - Prepare and present project timelines, proposals, wireframes, and progress reports to clients. - Manage communication, feedback cycles, change requests, and approvals effectively. - Monitor project milestones to ensure timely delivery and adherence to scope and quality standards. - Educate clients on web features, CMS usage, hosting environments, and post-launch processes when required. - Identify potential risks, communicate proactively, and ensure resolution to maintain client satisfaction. - Maintain strong client relationships to drive retention, referrals, and upsell opportunities.Skills & Requirements- 1–4 years of experience in client servicing, account management, or project coordination—preferably within web, digital, or tech environments. - Basic understanding of website development processes, UI/UX, CMS platforms (e.g., WordPress, Shopify), and web technologies is preferred. - Strong communication, presentation, and documentation skills. - Ability to manage multiple clients and projects simultaneously. - Proactive problem-solver with strong attention to detail.