Job Title

As a Senior Product Manager – Last Mile, you will own and scale the end-to-end last-mile delivery experience across customer, rider, and operations touchpoints. You will work at the intersection of logistics, operations, and technology to build high-impact products that enable faster, more reliable, and cost-efficient deliveries.This role is ideal for someone who thrives in high-scale, real-time, operations-heavy environments like quick commerce, food delivery, or hyperlocal logistics.What makes the role meaty?Last-Mile Delivery (LM) — Own DE + 3P Delivery Product Charter- Build and scale the end-to-end last-mile delivery product, enabling Licious to move from dependency on third-party partners to a high-control, owned last-mile model. - Drive improvements in SLA adherence (promised delivery time vs. actual) and CPD (Cost Per Delivery) across a daily order volume of 35,000–40,000 orders. - Own and evolve the Last-Mile Delivery App, including future roadmap for app store deployment (modules for hiring, L&D, incentives, gamification, DE engagement, and performance tracking). - Partner deeply with Last-Mile Ops to build tech that improves delivery efficiency, reduces delays, and enhances customer and delivery-executive experience. - Build frameworks to compare and improve 3P vs. own delivery CX and DX.Product Ownership & Strategy- Own the last-mile delivery product roadmap, aligned to business goals such as SLA adherence, cost per delivery, rider productivity, and customer NPS - Define and prioritize problems across order allocation, rider routing, batching, slotting, ETA accuracy, cancellations, and exceptions - Drive product vision for both customer-facing and ops/rider-facing experiencesExecution & Delivery- Translate complex operational problems into clear product requirements, PRDs, and success metrics - Partner closely with engineering, data science, design, operations, and supply chain teams to ship high-quality solutions - Lead experimentation (A/B tests, pilots) to improve delivery speed, reliability, and unit economicsData & Metrics- Use data to identify bottlenecks and opportunities across the delivery funnel - Define and track key metrics: - On-time delivery (OTD) - Cost per drop - Rider utilization & idle time - Delivery success rate & customer complaints - Leverage predictive and real-time signals for decision-makingStakeholder Management- Act as the single-threaded owner for last-mile initiatives - Work closely with city ops, hub managers, and central ops teams to deeply understand on-ground challenges - Communicate progress, trade-offs, and outcomes to senior leadershipWhat You’ll Build- Intelligent order-to-rider allocation systems - Dynamic routing and batching logic - Real-time ops dashboards and alerting systems - Rider app improvements for productivity and experience - Customer delivery experience improvements (ETA accuracy, communication, issue resolution)We hope that you have..- 4–8+ years of Product Management experience - 3+ years working on logistics, last-mile, food delivery, or quick commerce products - Strong understanding of hyperlocal delivery operations - Proven ability to ship products in high-scale, time-sensitive environments - Strong analytical skills; comfortable working with large datasets and metrics - Experience working with cross-functional teams in fast-paced environmentsPreferred Qualifications- Experience in food delivery, e-commerce, ride-hailing, or quick commerce companies - Exposure to routing algorithms, dispatch systems, or real-time optimization problems - Experience building ops-heavy internal tools - MBA or equivalent experience (nice to have, not mandatory)What Success Looks Like- Improved delivery SLAs and ETA accuracy - Lower cost per delivery without compromising customer experience - Higher rider productivity and satisfaction - Scalable last-mile systems that support rapid business growth