Job Title

Job descriptionHCLTech Walk-In Drive For OTC Billing/Dispute Managment (2-5 Years )Skill : OTC, Dispute Management/Dispute Resolution/ OTC Collections- Analyze recurring dispute trends and identify root causes. - Collaborate with cross-functional teams to resolve medium-complexity disputes. - Prepare and present dispute dashboards to stakeholders. - Recommend process improvements to reduce dispute volume. - Train new associates on dispute handling procedures. - Ensure documentation is audit-ready and compliant. - Monitor SLA adherence and flag delays. - Support internal audits and compliance checks. - Stakeholder Management Handle escalations and communicate with senior stakeholders. - Advanced Reporting Build and interpret complex dispute metrics. - Project Management Lead initiatives to reduce dispute cycle time. - Compliance Expertise Navigate legal and regulatory frameworks. - Mentorship Guide junior team members and review their work. - Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking. - Change Management Support implementation of new policies or tools. - Lead resolution of high-value or complex disputes. - Act as a point of contact for escalations from analysts and associates.Contact Person: Suryapriya, Jefferson, Monica Celeen, Vishnu BDate: 12th & 13th JanExperience: 2 to 6yrs.Venue: HCLTech, ETA 3 - Sandhya infocity, OMR, Rajiv Gandhi Salai, near AGS cinemas, Navalur, Chennai, Tamil Nadu 600130Required Skills:- Relevant Experience should be mandatory in OTC - DMS/ Dispute Management, Order management and Accounts receivables (Purchase order / Cash Application). - Degree should be Mandatory (Minimum 15 Years of education mandatory). - Work from Office. - Flexible to work at night shifts (Strictly no Rotational or Regular shifts). - Flexible to work from office (5 Days). - Experience in Accounts Receivable and O2C Collections - Regular customer follow-ups for outstanding payments - Aging review and monitoring of overdue invoices - Professional communication with customers via calls and emails - Support towards timely collections and cash flow improvementRole: Customer Success, Service & Operations - OtherIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Any Graduate