Roles & Responsibilities:- Create sales orders in the system upon receipt of purchase orders, proforma invoices, or sample requisition forms through email or hard copy. - Enter and update purchase order inputs in the order status tracker to prepare customer service reports and monitor delivery reliability. - Coordinate with the Sales Team for creation of new customer/consignee codes and manage documentation such as drawings or TPI approvals. - Upload quotations in coordination with the Sales Team as per the purchase order price and conditions. - Circulate sales order details to the Planning Team and Sales Representatives. - Send order confirmations to customers after receiving production schedules from Planning within stipulated timelines. - Maintain regular communication with customers and internal teams for schedule optimization and order status updates. - Prepare and circulate dispatch outward advice daily, based on confirmed delivery schedules. - Coordinate with Quality Control (QC) and Outbound Logistics teams to ensure timely dispatch of materials and share dispatch confirmations with customers. - Handle customer queries related to purchase orders, deliveries, and dispatches, ensuring prompt and accurate resolution. - Prepare and maintain MIS reports for customer service activities including dispatch reliability, confirmed deliveries, order confirmation TAT, and ready-for-delivery status. - Support activities related to the Quality Management System (QMS) and ensure process adherence. - Coordinate with the Finance and Accounts Team for invoicing, credit notes, and payment-related documentation wherever required. Ensure accuracy and completeness of order-related documentation and records for audit readiness. - Continuously identify process improvement opportunities to enhance customer experience and operational efficiency.Experience:- 2–5 years of experience in Customer Service, Sales Coordination, or Order Management (preferably in a manufacturing or pharmaceutical setup).Competencies:- Strong interpersonal and communication skills. - Strong coordination and follow-up skills. - Ability to handle multiple priorities with accuracy and attention to detail. - Customer-centric approach with problem-solving attitude. - Good understanding of sales order processing, dispatch documentation, and logistics workflows. - Knowledge of ISO/QMS processes will be an added advantage. - Proficiency in SAP System, MS Office (Excel, PowerPoint, Word), and Power BI for data management and reporting.Skills:- Proficiency in local languages and English, both written and spoken, to facilitate effective communication with employees and stakeholders. - Team player with the ability to collaborate across functions.
Job Title
Executive