Job Title

Job TitlePractice Head – Cloud & Infrastructure Services (Public Cloud | Private Cloud | SRE/Automation)Department / TowerCloud & Infra Services (CIS)Reporting ToCEO / COO / EVP – Technology Services (as per org structure)Role PurposeThe Practice Head will build, lead, and scale Teceze’s Cloud & Infrastructure Services business with full ownership of P&L, revenue growth, gross margin, and delivery excellence across:- Public Cloud: AWS, Microsoft Azure, Google Cloud (GCP) - Private Cloud: VMware, OpenStack (implementation + managed services) - SRE / Platform Engineering: automation, reliability, observability, CI/CD, IaC, FinOps enablementThis role requires a leader who has been hands-on earlier in their career, understands architecture and operations deeply, and can drive GTM + solutions + delivery + practice capability end-to-end.Key Responsibilities1) P&L Ownership and Practice Growth- Own practice P&L: revenue, cost, GM%, utilization, bench, subcontractor spend, tool/licensing costs. - Define annual operating plan, quarterly targets, pricing strategy, margin guardrails, and delivery model. - Establish a scalable structure for pre-sales, projects, managed services, and CoE. - Drive predictable growth through pipeline governance and recurring revenue expansion.2) Sales Leadership (New Logo + Farming)- Own the sales number for the tower (direct + supported sales). - Partner with Sales/Account teams to build account plans, white-space analysis, and conversion plays. - Lead deal shaping: discovery, solution positioning, commercials, staffing, and risk assumptions. - Engage CXO/IT leadership in customers for cloud strategy, modernization roadmap, managed services transformation. - Build and maintain a strong partner ecosystem (AWS/Azure/GCP/VMware/OEMs).Typical offerings to drive:- Cloud assessment & roadmap, landing zone, migration factory, modernization, container/Kubernetes platform - Managed cloud operations (24x7), SRE transformation, FinOps optimization - DR/BCP, security & compliance alignment, observability/NOC/SOC integration3) Delivery Ownership (Projects + Managed Services)- Accountable for end-to-end delivery, including scope, quality, schedule, SLAs, customer satisfaction, and profitability. - Establish delivery governance: QBRs, risk management, escalation, change control, acceptance criteria. - Build strong SOPs/runbooks, operational metrics, and continuous improvement practices. - Ensure audit readiness and compliance for regulated customers where applicable.4) Public Cloud Leadership (AWS | Azure | GCP)- Define reference architectures for: - Landing zones, identity, network, governance, security baseline - Migration patterns (rehost/refactor/replatform), hybrid connectivity - Cloud-native operations, backup/DR, cost controls - Drive adoption of IaC and standard automation patterns (Terraform/CloudFormation/Bicep). - Create packaged solutions: “Landing Zone in 2 Weeks”, “Migration Factory”, “Managed CloudOps”.5) Private Cloud (VMware | OpenStack)- Lead solutioning and execution for: - Private cloud design and deployment (VMware vSphere/NSX/vSAN, OpenStack) - Capacity planning, multi-tenancy, chargeback/showback, self-service portals - Integration with ITSM/CMDB, monitoring, backup, DR - Support customers migrating from traditional infra to private cloud + hybrid cloud models.6) SRE / Automation / Platform Engineering Capability- Build SRE service lines: - Reliability engineering, SLO/SLI frameworks, incident/problem management, error budgets - Observability (metrics/logs/traces), APM, alert rationalization - Release engineering, CI/CD reliability, automated rollbacks - Drive automation-first approach: - IaC + configuration management + policy-as-code - Auto-remediation, self-healing, ChatOps where relevant - Standardize toolchain recommendations (examples): - Terraform, Ansible, GitHub/GitLab/Jenkins, ArgoCD - Prometheus/Grafana, ELK/Opensearch, Datadog/New Relic (as per customer) - ServiceNow/Jira for ITSM integration7) Practice Building: CoE, People, Skills, IP- Hire and grow a strong team: cloud architects, SRE leads, platform engineers, delivery managers. - Build competency matrices, certification plans, and learning paths. - Create reusable assets: reference designs, accelerators, automation libraries, migration playbooks. - Establish bid excellence: estimation templates, SoW/MSA inputs, RACI, SLA catalogs.8) Governance, Security, and FinOps (Cross-cutting)- Ensure security-by-design: IAM, network segmentation, encryption, key management, logging, vulnerability mgmt. - Embed FinOps practices: cost allocation, tagging standards, budgets, anomaly detection, unit economics. - Ensure compliance support for ISO, SOC2, PCI, HIPAA, or local regulatory requirements where applicable.Success Metrics (KPIs)- Revenue & GM% achievement for practice - Pipeline coverage and win rate; growth in recurring managed services revenue - Delivery KPIs: on-time/on-budget, SLA attainment, incident reduction, MTTR improvement - Customer success: CSAT/NPS, renewals, expansions - Utilization, bench control, certification counts, attrition control - Automation coverage (% infra as code, % automated deployments, % auto-remediation)Required Experience & SkillsLeadership / Business- 15–20+ years in Infrastructure/Cloud; 5+ years leading a practice or large tower with financial accountability. - Proven P&L ownership (or strong cost/margin responsibility with clear revenue ownership). - Strong background in enterprise sales support / pre-sales / solutioning and service delivery leadership. - Experience building teams, GTM offerings, and scaling managed services.Technical (Hands-on background expected)- Deep understanding of: - AWS/Azure/GCP architecture & operations (networking, IAM, compute, storage, security) - Private cloud: VMware and/or OpenStack implementation & ops - SRE principles, observability, automation, IaC, CI/CD - Strong foundation in: - Linux, networking, virtualization, containers/Kubernetes (preferred)#teceze