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Locations: PuneExperience: 8-15YearsRole: Blackbelt – Transformation/Continuous ImprovementMust-Have:- Mandatory: Lean Six Sigma - Insurance domain - Design Thinking concepts - Experience of transformation projects working with multiple levers such as Lean Six Sigma, RPA, Conversational AI, and Analytics. - Over 8 years of quality and process improvement experience - Certified Black Belt in Lean Six Sigma - Should have led / mentored 2-3 LSS BB projectsResponsibility:- Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes. - Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance. - Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the process efficiency and drive towards business excellence - Conduct quality campaigns to generate ideas and implement a culture of continuous improvement. - Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles. - Quality Assurance and Quality Improvement support to multiple accounts - Lead Transformation /CI program for the Customer - Collaborate with delivery teams across accounts to simplify and standardize processes to deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities - Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement - Support in new process Transition and ensure timely deliverables as per Transition plan - Create re-useable Assets in form of Case Studies