Job Title

Job ResponsibilitiesClient Acquisition & Business Development- Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development. - Should be well versed BPO Operations / technology in B2C Services selling. - Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities. - Build the sales pipeline at all stages of the sales process and actively managing the pipeline to achieve success. - Prospect, qualify, prove, and close stages of the sales process. - Apply a consultative solution-sales approach and tailor presentations and conversations to the specific needs of the individual prospects.Client Relationship & Account Mapping- Maintain and leverage on alliances and relationships, to further the organization’sinterest develop and review strategies to enhance client retention- Complete account mapping & potential, competition mapping, procurement mapping - Relationship management account level - Sales, Marketing, Procurement engage with multiple stake holders for incremental / additional business opportunity within the same account existing relationship management. Biz retention, continuity & ramp up - Client escalation managementSales Deliverables- Diversifying current customer portfolio w.r.t industry and acquiring new clients - Increase revenue growth, Retention rate, and relationship growth in Key accounts - Business achievement as per plan( Revenue, Gross Margin) - Ensure business continuity & growth from the accountInternal Alignments & Account Management- Ability to close deals and meet the sales targets independently - Comply with documentation requirements to be an active supplier ( PO/ Agreement validity etc.) - Ensure timely redressal of issues between Client & Athena Delivery team and resolve escalations - Devise strategies to improve on TATs on payments and collections - Create client and business impact through various innovative channels guide team members in change-management and customer engagement techniquesJob Requirement- Minimum of 12+ years of professional work experience in B2C sales, business development, and client acquisition at a senior / leadership level in outsourcing / BPO industry. - Has exposure on the BPO Operations / Technology - Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds. - Independent critical thinking and creative problem-solving skills. - Adequate exposure to technology / tools as an integral part of the sales process. - Comfort with ambiguity and ability to navigate uncertainty. - Bachelor’s degree required; MBA preferred.