About the Company –With over 40 years of hands-on experience helping businesses worldwide tackle the challenges of the modern work landscape, we’ve been there every step of the way, providing the right people, technology, and solutions to shape a brighter future of work together.For more information, please visit our website - Pride GlobalWork Mode - Work from Office (Onsite)Shift Timings - Mid Shift (3 PM to 12 AM)Job Description -We are looking for an experienced Operations Manager with strong expertise in the US Insurance domain to lead and optimize end-to-end insurance operations for our clients in US shift.The candidate will manage daily operations, improve process efficiency, and collaborate with the client to deliver high-quality service aligned with business goals.- Manage day-to-day insurance operations across policy lifecycle, policy management, endorsements, renewals, claims, billing, and servicing - Ensure SLAs, KPIs, productivity, quality, and turnaround time targets are consistently met - Identify process gaps and lead process improvement, automation, and standardization initiatives - Implement best practices for operational excellence and cost optimization - Act as primary point of contact to the client for any escalations - Prepare and present operational metrics, dashboards, and MIS reports - Team and Stakeholder ManagementQualifications and Skills:- Bachelor's degree in HR, Accounting, Finance, or a related field (or equivalent experience) - 10+ years proven experience in related financial role, with progressively increasing responsibilities. - Experience in managing US based client stakeholders. - Excellent analytical and problem-solving skills - Strong leadership and team management abilities - Exceptional communication and interpersonal skills - Attention to detail and high level of accuracy.
Job Title
Operations Manager - BPO