Job Title

Role and Responsibilities- Monitor campaign completion and action plan for completion with the stipulated time period. - Manage CFT meetings for Failure resolutions & Monitor counter measures. - Monitor Warranty Trend and generate PCIR and Follow-up with CQA & RnD for solution - Statistical Analysis of the failures and monitoring DPHV, Breakdowns and Repeated repairs. - Analyze part consumption for abnormality and escalate to the failure resolution forums - Follow-up with Quality Assurance and Engineering / Development for concern resolution - Preparation and Release of technical circular to the field - Establishment of the failures / Failures modes and also identifying failures relevant to product liability and escalation. - Updating Service Manual & Owner’s Manual - Evaluate and approve the ECN on behalf of service and coordinate with spare parts function for parts catalogue update. - Design & Develop Special Tools for efficient repairs of the vehicles. - Design for service evaluation and identify measures to improve the serviceability. - Simulating the failures reported in the field and devise easy repair methods - Conduct special training sessions to field for disseminating new diagnostics, defect assessment and repairs techniques. - Diagnose Field failures via Telematics and define the next actions - Identify new failures (software or Mechanical) and make PCIR for RCA & PCA initiation - Coordinate for updates in Owner’s Manual in line with the recent updates in the products and the service offered.Qualifications, Experience & Skills- Engineering or Diploma in Automotive/ Mechanical Engineering or equivalent - Minimum 10 years of experience in 2 or 4 wheeler automotive OEM in Technical Support or product support or Service engineering function. - Expertise in using diagnostic applications and tools - Hands on experience in using Oscilloscope, Telematics & Data Loggers will be an added advantage.