Job Title

JOB SCOPE A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrad’s programs and offerings. As an Admission Profiler you will serve as the vital link between upGrad’s potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors.RESPONSIBILITIES & DUTIES Engage with assigned leads and promptly initiate contact through the auto dialer system. Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs for Germany and Italy public universities. Build rapport, credibility and establish trust with leads through effective communication and active listening. Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. Maintain accurate records of lead interactions and follow-up activities in the CRM system.BASIC ELIGIBILITY CRITERIA Minimum of 1 year of Edtech-sales experience (Study Abroad is plus), with at least 1 year spent in a single company. Min Graduation is required. Previous experience working a 6-days work week. Currently working in the capacity of an individual contributor. Proven track record of meeting targets in the existing company.SKILLS Excellent verbal communication skills with an emphasis on fluency in the English language. Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.KEY PERFORMANCE INDICATORS Minimum 300 minutes of talk time over calls per day. Schedule/book 5 Video Counselling [VC] sessions per day. Connect with a minimum of 80% of your leads each day. Consistently meet and exceed weekly revenue targets. *Note: The above KPIs are indicative and will vary based on the business vertical.5 Reasons to join upGrad Study Abroad Performance Incentives : Target monthly incentive of INR 25000 – 40000 with potential to earn 1.5X/2X of that based on performance. Apart from this, there are additional payouts for special schemes on referrals. Career Growth : Eligible for promotion in 1 year or lateral move to other Business Units in India and abroad. Upskilling for Self & Family : 100% free upGrad programs for employees, 50% discount for family members. Health & Wellbeing : INR 5L medical insurance for self + family and 24x7 mental health helpline. Referral Bonus : INR 15,000 for successful referrals, get more colleagues to join upGrad