Who are we?FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape.Responsibilities- Be part of a trading systems engineering team, dedicated to building out the core trading platforms. - Work closely with cross functional teams to improve the system reliability, scalability and security. - Engage in and improve the quality supporting the platform. - Build and manage systems, infrastructure and applications through automation. - Provide operational support to internal teams working on the platform. - Work on improvements to bring in high efficiency, reduce latency, deploy systems faster. - Practice sustainable incident response and blameless postmortems. - Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents. - Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity. - Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity. - Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems). - Proactive approach to problem analysis and resolution of production incidents. - Manage Issue tracking and prioritisation of day to day production incidents. - Manage platform trading support initiatives (e.g. platform monitoring, reporting, release automation).Minimum Qualification- Bachelors with 5+ years of working experience as Site Reliability Engineering (SRE) / Devops Engineer - Strong knowledge of Linux system internals (kernels, memory management, file systems & network I/O optimization) as well as bash scripting. - Minimum 3-5 years experience in a Front Office Trading Floor or related application support experience. - Need to be available to work in US (Night) Shift - Good product knowledge in financial instruments including experience in managing front to back trading lifecycle and familiar with order life cycle (Equities, FX, Crypto etc). - Experience with electronic trading platforms and OMS/EMS systems. - Knowledge of ITIL practices including Incident, Problem and Change management. - Experience with system monitoring platforms. - Proven expertise optimizing systems for lowest latency performance and productionizing trading systems, from initial concept to full deployment, including on-prem and colocation. - Strong working knowledge of network communications fundamentals TCP/IP and UDP - Knowledge of FIX protocol, as well as familiarity with low latency multicast with Aeron. - Strong skills around observability, debugging and performance tuning, with a willingness to dive-deep to determine the root cause, - Effective communicator, with the ability to explain root causes in plain language, then outline plans and recommendations to remediate and ultimately to execute plans that systematically resolve issues. - Demonstrated ability to build tools that enable rapid operational triage; leveraging logs, performance telemetry metrics and traces to make Grafana dashboards (or similar) - Strong experience deploying and managing Cloud infrastructure with providers like AWS, Azure and/or GCP (accounts, profiles, IAM roles, Policies, service classes, instance types, etc.) - Strong experience adapting workloads to use Cloud Native technologies, like kubernetes and docker etc. (Dockerfile, docker-compose, helm charts, deploy manifest, ingress wiring, service mesh, etc.) - Expertise using devops deployment tooling, like Github Actions, Jenkins, ArgoCD and Ansible. - Hands-on experience developing in one or more programming languages: C, C++, Java, Python, or Go. - Proficient in utilizing C++ build systems such as CMake and building CI/CD pipelines for trading systems. - Working knowledge of key backing services like mysql, PostgresDB, Redis, MongoDB, DynamoDB, Kafka, RabbitMQ, etc.Key attributes critical to success:- Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external counterparts.. - Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions. - A sense of urgency, and an ability to deliver to deadlines in an environment where multiple competing requirements are a part of the job. - Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion. - Desire and ability to deliver improvements to the platform.Preferred Qualification- Extensive experience with DevOps for Deployment automation and App level support, as well as SRE and/or Linux systems Administrator for systems and infrastructure level support. - Extensive experience in a Low Latency Electronic trading environment, where high performance is critical at all stages of the infrastructure, network and application design and implementation. - Expertise in developing advanced observability capabilities (USE-RED signals, Tracing, front end observability etc)Bonus Points:- Experience with hardware acceleration technologies (FPGAs, GPUs, LPU, TPU). - Experience with financial data security regulations (PCI DSS, SOC 2). - Familiarity with algorithmic trading strategies and quantitative analysis concepts.
Job Title
Technical Support Engineer