Job Title

Role- Technology Specialist IT Service, Support and OperationsExperience-7+YearsLocation-PuneEducation-BE/BTECHMust have team lead experienceRole Overview:The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.Key Responsibilities:- IT Operations Management: - Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets. - Ensure compliance with organizational standards and security policies. - People Management: - Lead and mentor IT operations team members, ensuring optimal performance and professional growth. - Manage shift schedules, leave planning, and team utilization. - Process & Service Management: - Implement and adhere to ITIL best practices for incident, problem, and change management. - Track and ensure SLA compliance for all IT service requests and incidents. - Tools & Technology: - Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting. - Oversee asset lifecycle management, including onboarding, allocation, and disposal. - Infrastructure & Network: - Maintain and troubleshoot servers, network devices, and connectivity issues. - Ensure proper cabling, labeling, and documentation for all IT assets. - Continuous Improvement: - Identify opportunities for process optimization and automation. - Drive initiatives for improving IT service quality and user experience.Required Skills & Qualifications:- Proven experience in IT operations and infrastructure management. - Strong knowledge of ITIL framework and its practical implementation. - Hands-on experience with ticket management tools (e.g., ServiceNow). - Expertise in endpoint management, asset management, and network/server administration. - Excellent leadership, communication, and problem-solving skills.Regards,Infosys BPM Recruitment team