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Role: Community Manager / Sr ManagerLocation: HyderabadAbout DarwinboxDarwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.What you can expect:- Develop and implement a comprehensive community engagement strategy that outlines the purpose, goals, and objectives of each community cohort to drive active participation, collaboration, and knowledge sharing among members of the B2B HR Community. - Cohorts: - CHROs - CIOs - CFOs - CISOs - SuperAdmins - Functional Heads - Talent Management, Talent Acquisition, Payroll, Compensation and Benefits etc. - Cultivate strong relationships with community members, including HR leaders and professionals, clients, industry experts, and partners, to understand their needs, preferences, and pain points. - Lead and moderate discussions, forums, and events within the community, facilitating meaningful interactions and fostering a supportive and inclusive environment. - Plan, organize, and execute virtual and in-person events, including webinars, workshops, conferences, and networking sessions, to provide valuable learning and networking opportunities for community members. - Coordinate event logistics, including venue selection, speaker recruitment, agenda development, marketing promotion, registration management, and post-event follow-up. - Curate experiences for marquee clients like celebrations, festive or milestone-based gifting to keep clients positively engaged. - Contribute to revenue growth by developing and executing targeted community campaigns / initiatives for customers. - Foster brand advocacy by creating positive customer experiences, encouraging user-generated content, and facilitating customer testimonials through Community interventions. - Manage the Community Portal (online tool/s), ensuring its functionality, usability, and alignment with the needs and preferences of community members. - Collaborate closely with internal teams, including Marketing, Product Management, and Customer Success, Key Account Management to align community initiatives with company objectives and ensure a seamless user experience across portals / tools / offline engagements. - Curate and create engaging content, including articles, blog posts, webinars, and resources, to provide value and promote thought leadership within the community. Leverage Marketing Collaterals for engaging posts, work with Partners for thought leadership content - Monitor and analyze key community metrics (Both Portal and Events), including engagement levels, member feedback, event attendance, and participation rates, to measure the effectiveness of community initiatives and identify areas for improvement. - Provide timely and responsive support to community members, addressing inquiries, resolving issues, and escalating concerns as needed to ensure a positive experience. - Develop and nurture relationships with external stakeholders, including industry associations, event organizers, and media outlets, to expand the reach and influence of the community. - Stay informed about industry trends, developments, and best practices in HR technology and community management, leveraging insights to enhance the value proposition of the community. - Contribute to the development of long-term strategic plans and initiatives for the B2B HR Community cohorts highlighted above, driving continuous growth and evolution.Who should apply?- Bachelor's degree in Business Administration, Marketing, Communication, or a related field. Master's degree preferred. - Minimum of 8 years of experience in community management, event management, and online community portal management, preferably within the B2B SaaS or HR technology sector. - Proven track record of successfully building and nurturing online communities, with a focus on driving engagement, fostering relationships, and delivering value to members. - Strong event management skills, with experience planning, organizing, and executing virtual and in-person events of varying sizes and formats. - Experience managing online community portals or platforms, including oversight of functionality, usability, and user experience. - Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely. - Strong interpersonal skills and a customer-centric mindset, with the ability to empathize with community members and build rapport with diverse audiences. - Strategic thinking and problem-solving abilities, with a proactive approach to identifying opportunities and overcoming challenges. - Proficiency in using community management platforms, event management software, social media channels, and analytics tools to track performance and inform decision-making. - Passion for HR technology, innovation, and continuous learning, with a deep understanding of industry trends and best practices. - Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a high level of adaptability and resilience. - Commitment to upholding ethical standards and promoting inclusivity, diversity, and respect within the community.