Job Title

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetizedintelligently and globally.Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.Work Mode : In OfficeLocation : Bengaluru (Bannerghatta Road)Job Profile:The Tech Lead will act as the main technical interface point with assigned customers to ensure that channel go-live happens on time, with quality. Be a partner to Project Manager and provide technical leadership during customer calls. It's a joint responsibility of the tech lead and PM to teach customers and educate them about whats possible and what's not.Key Responsibilities:- Understand how the customer will deliver assets, metadata, playlists, and write requirement specifications for the customization team. - Understand any automation/customization/reporting requirements and any other requirements from requirements, write requirement specs, and coordinate with internal Engineering/Customization - Work with customers and internal teams on any change in requirements. - Understand customer requirements and advise on how to use Amagi’s products and services to fulfil those requirements. - Work closely with Implementation Engineers to deploy and configure Amagi’s and third-party software solutions, and ensure the configurations and deployment are proper - Build trusting relationships with customers and partners - Adopt quality as a mindset. Ensure that everything being sent or delivered to the customer is tested and works as expected. Double-check the technical work done by the Product and Engineering team, the Customization team, DevOps, and/or the implementation teams - Obtain a deep understanding of ALL Amagi products and services - Guide, train, and mentor Implementation Engineers - Work with the Engineering team to understand new features and deploy new customer requirements that are otherwise not supported by the product - Be available to work in the US ShiftSkills and Expertise Required:- Our ideal candidate has atleast 8 years of experience in the Media Tech domain, with at least 2 of them in an external customer-facing role. - Expertise in Playout and Live orchestration systems - Expertise in asset and metadata ingest and transcoding - Expertise in at least one scheduling system - Expertise in at least one playout system and graphics insertion system - Experience in working with Transport Stream and various encoders - Expertise in stream delivery over internet technologies - SRT, Zixi, HLS, DASH - Expertise in stream delivery over fiber, ASI, and SDI - Expertise in AWS media services - Medialive, Mediastore, MediaTailor, etc - Knowledge of how EPG works - Good Communication Skills - Advanced Knowledge of various video codecs and standards - Advanced knowledge of how playout systems work - Good Interpersonal Skills - Good Communication Skills